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Frequently Asked Questions
Q. What payment types do you take?
A. We accept all card payments that are available through PayPal
Q. What delivery services do you provide?
A. We ship your orders via a mixture of providers. We select the appropriate method of shipping for your order to keep the cost of shipping as low as possible. For standard UK shipments we use Royal Mail Large Letter 2nd Class, Royal Mail 48 Tracked (this is NOT a 48 hour service) and Hermes Tracked. For expedited orders (higher shipping rate applies) we use Parcelforce and DHL at the present time but is subject to change without notice, to a more cost effective provider. International orders will be sent Royal Mail Standard International for small items. Larger items will be shipped via a tracked method (higher shipping rates apply to the latter).
Q. How long will my order take?
A. Unless you have expedited your order it can take between 5-10 days to arrive within the United Kingdom and may be somewhat longer outwith the UK.
Q. What do I do if my item has arrived damaged?
A. The first thing you do is take a photograph of the damage and email it to us here at Lilypond Crafts & Gifts at firstname.lastname@example.org . This needs to be done within 48 hours of receipt. On receipt of your photographs we will investigate the matter and determine if a replacement, refund or other action is required.
Q. Can I return a purchase to you?
A. Yes, providing the item has been unused, undamaged and still in it's original packaging. If you have used, damaged or destroyed it's original packaging we cannot accept your purchase back as we will be unable to resell the item.
Q. How can I contact you?
A. You can either email us at email@example.com, Telephone us on 07821 612860 (between 9.30am and 4.30pm Monday - Friday) or use our contact us form which is to the left of the screen.